FREQUENTLY ASKED QUESTIONS
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GENERAL FAQ's
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| Q; |
What is an intranet? |
| A: |
An intranet is a private, secure space on the Web where all members of your organization can communicate with each other, share information, and collaborate on projects. An intranet will provide the critical information that your group needs to the people who need it whenever they need it. |
| Q; |
How can an intranet help my business? |
| A: |
An Intranet is the ideal online communication tool for medical groups who are looking to work together smarter and more efficiently. Whether you need a document manager, a project management tool, a database application, or a shared online calendar, MDintranets offers a complete suite of integrated applications that will help your group work more effectively by providing a central repository for critical group information that can be accessed at anytime from anywhere. |
| Q; |
How small/large a group can this product accommodate? |
| A: |
Intranets are appropriate for groups as small as five people and fewer, and they are appropriate for groups as large as 1500-2000. Theyíre also scalable as your group expands. |
| Q; |
How fast can my intranet be up and running? |
| A: |
Your fully functional Intranet can be up and running in just a few minutes. You can immediately begin to invite members, post announcements, and upload documents to share. An Intranet consultant will personally work with you to help you deploy your site. In other words, you can start using your intranet to communicate and collaborate on the very same day you make the decision to purchase. |
| Q; |
What are the system requirements for an intranet? |
| A: |
The only general system requirement for users to operate an intranet is a web browser. The site displays best when used with the latest version of either Netscape Navigator or Microsoft Internet Explorer. |
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PRICING / BILLING FAQ's |
| Q; |
How much does this cost? I'm on a limited budget |
| A: |
MDintranetsí product is extremely affordable. The low monthly fee is fixed based on the size of your group. Pricing for 10 users is $150 per month. Pricing for 20 users is $250 per month. Our pricing plans are flexible, and no matter what the size of your organization, we have a plan that fits your needs. |
| Q; |
How will I be billed? |
| A: |
There is absolutely no ìup frontî cost. Your first 30 days are FREE. If you cancel during the first 30 days, you will be billed NOTHING. If you keep your site, monthly billing will begin after 30 days. You can either pay the monthly subscription fees automatically by credit card or you can choose to receive a monthly invoice each month. You can also save money by paying an annual upfront fee. If you choose to be invoiced, it can be delivered via email. You can cancel your intranet at any time with no penalty. |
| Q; |
How do I cancel? |
| A: |
You can cancel your subscription by contacting MDintranets at admin@mdintranets.com and emailing your cancellation request. |
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SECURITY / MAINTENANCE FAQ's |
| Q; |
Will the data on my intranet be secure? |
| A: |
Absolutely. All Intranet sites reside on servers in a professionally managed data center that is physically enclosed, tightly secured, and environmentally controlled on a 24x7 basis. In addition, secure password and registration technology is built into your intranet. The data on your Intranet is backed up nightly, and copies of the back-up tapes are stored so that you data can be easily restored in an emergency. |
| Q; |
Is the intranet difficult to manage/maintain? |
| A: |
No. The administration tools within the product are incredibly easy to use. You need only minimal computer skills to utilize the user-friendly permission system and secure member access tool. Likewise, the members of your intranet, even those who are not technically savvy, will find the applications very intuitive. |
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CUSTOMIZATION FAQ's |
| Q; |
What if I want to customize my intranet? |
| A: |
Our intranets are very customizable. Youíll find options to the change color scheme, insert your company logo, and manipulate the layout of features on your home page. You can also turn the applications and features of your intranet on and off, according to your preference. |
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UPGRADE FAQ's |
| Q; |
What about application/feature upgrades? |
| A: |
Frequent product upgrades occur automatically at no extra cost to you - about every 10 weeks. Site administrators are notified, in advance, about new features and enhancements that will be added. Enhancements are based on customer feedback, so your feedback is always welcome! |
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CUSTOMER SERVICE / TECHNICAL SUPPORT FAQ's |
| Q; |
How will I receive help or address questions about my intranet? |
| A: |
Once you sign up for an intranet, you will be assigned an ìintranet consultantî who will provide assistance whenever you need it and answer any questions you might have. Your intranet consultant will provide you with traditional e-mail support and phone support. We offer superb customer service and quick turnaround times. |
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REMOTE ACCESS FAQ's |
| Q; |
Will it be difficult for remote facilities to access the intranet? |
| A: |
Not at all. In fact, itís incredibly easy. Our intranets are designed to provide secure online access to all members at anytime from anywhere. As long as you have a computer and an Internet connection, youíll be able to log onto the intranet from any location by typing in your user name and password. |
| Q; |
Can I sync my data with Palm® devices or Microsoft® Outlook? |
| A: |
Yes. The Members, Contacts, Online Calendar and Task Manager applications can be synced with MicrosoftÆ Outlook or any PalmÆ device. |
| Q; |
Do I have wireless access to my intranet? |
| A: |
Yes. The Members, Contacts and Announcements applications can be accessed with any web-enabled device. |
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